Shipping Information
At Melvann, we are proud to offer our customers FREE shipping on all orders!
Order Processing Times
Please allow 1-3 business days for us to process and dispatch your order after it is placed. An order is considered dispatched when it has been handed off to our shipping carrier and is in transit to your specified address. During peak periods and holidays, processing times may extend up to 7 business days.
Estimated Shipping Times
The estimated delivery time for your package depends on various factors, primarily your location. Once your order has been dispatched, please refer to the estimated delivery times based on your country of residence:
- 🇺🇸 United States: 5-10 Business Days
🇨🇦 Canada: 7-14 Business Days
🇬🇧 United Kingdom: 7-14 Business Days
🇦🇺 Australia: 10-20 Business Days
🌐 International: 15-30 Business Days
Please note that during peak times and holidays, shipping carriers may experience delays in transit and tracking updates, which are beyond our control. If a product is being shipped internationally, there may be unexpected customs delays, which could extend the overall delivery timeframe.
Order Changes and Accurate Shipping Details
It is the customer's responsibility to ensure that shipping details are accurate and complete at the time of checkout. Incomplete or incorrect shipping details may lead to delayed processing or order cancellation. If our system detects an address issue, our customer support team will contact you via email within 3 business days to verify the details. If we do not receive a response within this time, we reserve the right to cancel your order.
If you notice an error in your shipping details, please email us at melvancontact@gmail.com within 24 hours of placing your order. We will do our best to accommodate any changes, but we cannot guarantee that we will be able to make changes after this time.
Delayed Delivery
At Melvann, we understand how important it is to receive your order promptly, and we strive to ship all orders as quickly as possible. However, in some cases, there may be delivery delays due to circumstances beyond our control.
For example, courier partners may experience unexpected delays or issues during transit, such as severe weather conditions or transportation disruptions. In such cases, we will work with the courier to ensure your package is delivered as soon as possible.
Additionally, unforeseen circumstances such as product availability issues, address verification problems, or payment processing delays may affect the processing or shipment of your order. We will notify you promptly if any issues arise that may cause a delay.
Please note that Melvann is not liable for any delays in delivery caused by external factors beyond our control, and we cannot guarantee an exact delivery date. However, we will always do our best to keep you updated on the status of your order and provide any assistance necessary to resolve any issues.
Lost or Stolen Packages
We understand that lost or stolen packages can be frustrating. Once we hand over the package to our courier partners, it is out of our control. If your package is lost or stolen, please contact us at melvancontact@gmail.com, and we will do our best to assist you.
We recommend reaching out to the courier company directly to file a claim if your package is lost or stolen. Most courier companies have a claims process for such cases, and they may require additional information from you to complete the process. We will also contact the courier on your behalf to follow up on the claim and provide updates.
Please note that Melvann is not responsible for lost or stolen packages during the shipping process, and these cases fall outside of our refund policy. However, we will do everything we can to assist you in resolving the issue. Depending on the situation, we may offer a replacement if the package is not found or delivered.
In some cases, the courier may be able to locate and deliver the package. If not, we recommend filing a police report.
Shipping Policy Changes
Melvann reserves the right to modify or update this Shipping Policy at any time without prior notice. It is the customer's responsibility to review the most recent version of the Shipping Policy before making a purchase and using our products.
By purchasing and using Melvann products, you indicate your acceptance of this Shipping Policy, including any modifications.
We encourage our customers to review this policy periodically to stay informed about any changes or updates that may affect their orders. If you have any questions or concerns about our Shipping Policy, please contact us at melvancontact@gmail.com.